We’ve had a few support tickets raised from customers who are migrating to our Hosted Exchange 2010 service, mainly around what MX records and Autodiscover entries to add for their domains.

So…

If you’re using our NEW HOSTED EXCHANGE 2010 service

MX record: mailgate.hahosting.com
(delete any other MX records)

Autodiscover entry: a CNAME with a name of autodiscover pointing to autodiscover.hahosting.com
(so if your domain was fredbloggs.com, you’d have an DNS CNAME entry of autodiscover.fredbloggs.com pointing to autodiscover.hahosting.com)

If you’re using our LEGACY HOSTED EXCHANGE 2007 service

MX record: mailgate.thevirtualcloud.com
(delete any other MX records)

Autodiscover entry: a CNAME with a name of autodiscover pointing to autodiscoverredirect.thevirtualcloud.com
(so if your domain was fredbloggs.com, you’d have an DNS CNAME entry of autodiscover.fredbloggs.com pointing to autodiscoverredirect.thevirtualcloud.com)

If you’re using our WEB HOSTING / MAILENABLE service

MX record: webmail.hahosting.com
(delete any other MX records)

Autodiscover entry: None required

.

Support

If you host your DNS with us (ie your domain names point to our name servers), then raise a ticket with us and we’ll make any changes on your behalf.  If you host your DNS with another provider, we will be unable to any support other than telling you which information you need to change.  It’ll be up to yourself or your provider to make that change.

Category: HA Hosting by admin