04/01/2011 17:30 – We’ve had reports of intermittent packet loss for some customers. It seems to depend which way through Virgin Media’s network the connection comes in, so we’ve raised a ticket with Virgin Media Business (6 hour fix time). Updates to follow.
UPDATE 04/01/2011 22:00 – Not all customers affected still, depends which traffic route is followed. Virgin Media have escalated to BT for further checks.
UPDATE 05/01/2011 05:30 – Virgin Media have completed loop tests overnight and reset BGP sessions, we have rebooted 1 edge router. No further significant packet loss detected overnight however we will gauge during the working day.
UPDATE 05/01/2011 21:00 – It seems the majority of customers affected by packet loss yesterday are coming in via PlusNet, whilst we can’t confirm this fully yet, we’re asking any customer who uses PlusNet as their ISP to contact us ASAP if they’re having a problem.
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